Could not open connection to Siebel Gateway configuration store

Servers won't start; gateway throws error: "Fatal error (2555922): 

Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting..."

Customer was not able to Start the Siebel Server and connect to the gateway, which was returning this error message:

In NameSrvr.log, this error message was found:SBL-SEC-10018:GenericLog GenericError 1 000000024b4371f4:0 2010-01-05 20:57:26 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again,=.

Cause The issue was caused by an incorrect entry in .odbc.ini file.

The customer may have modified the entry while restored the disk, since hard disk space capacity problems were a consideration in this environment.

In the gateway server name file, siebns.dat, the parameters for the server data source connect string were set as follows:

[/enterprises/SiebelProd/named subsystems/ServerDataSrc/parameters/DSConnectString]
Persistence=full
Type=string
Value="PFFA"
Length=

In the $SIEBEL_ROOT/gtwysrvr/sys/.odbc.ini, file, the parameter "ServerName" contained a different value than that of the corresponding "ServerDataSrc-DSConnectString" parameter in the siebns.dat file.

Solution 

After setting the ServerName parameter in the .odbc.ini file to the corresponding value of the "ServerDataSrv-DSConnectString" value in the siebns.dat file, the gateway and siebel servers were restarted and the issue was resolved. Customers were able to access the application in the usual manner.

Siebel Interview Question	Siebel Certifications
Siebel Admin Tutorials	Siebel Troubleshooting
Siebel Best Practices	Siebel Tutorials

Related Posts