There is no connection to the Siebel gateway server

Siebel Error SBL-SMI-00049: 

Internal: There is no connection to the gateway server.

Explanation

The connection to Siebel Gateway Server has been lost. This can be caused by the Siebel Gateway Server process being stopped, the machine hosting the Siebel Gateway Server being shutdown, or a network problem between the Siebel Gateway Server machine and the machine that hosts the component that throws this error message.

Corrective Action

Verify that the machine where the error appears can connect to the Siebel Gateway Server machine over the network by pinging it. Also verify that the Siebel Gateway Server process is running and that each part of the infrastructure is using the same build and version of the application software.

This error may be expected if the Siebel Server and Siebel Gateway Server are stopped in rapid succession where some components on the Siebel Server are not stopped before the Siebel Gateway Server is stopped. In this case, no action is required.

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