Siebel CRM gateway server installation incomplete.
TEMP and TMP Windows environment variables are not set correctly.
SBL-ICF-00003Customer was installing the Siebel gateway server and found out that the installer is not copying all the required program files into the gtwsrvr installation directory.
For instance, the ENU (English-US) language pack is being installed during the initial set-up. However, neither the [gateway]/bin or [gateway]/bin/enu folders contain the expected enu.txt file. Customer was also missing several files from the gateway\locale directory and encountered errors of the type:
“NSC - ErrCode 5009 SysErr 0”
.. in the sw_cfg_util.log or sw_cfg_util(001).log files.
Solution
For the benefit of other readers:
Upon investigation it could be determined that the root cause for the missing files was the Temp environment variable set at Microsoft Windows OS level, for instance:
D:\\Server\windows_server_ses_base\ses\enu\setup.exe -is:javahome C:\DOCUME~1\SADMIN\Local Settings\Temp\LRE7.tmp -is:tempdir C:\DOCUME~1\SADMIN\Local Settings\Temp -args SS_SETUP_INI=C:\DOCUME~1\SADMIN\Local Settings\Temp\enu\siebel.ini StringTable=H:\Siebel\sea752\_uninst\table.txt
In order to fix this, please navigate to Control Panel > System > Advanced > Environment Variables, under User variables for xxx, change
TEMP to c:\temp
TMP to c:\temp
Next log in to Command Prompt, issue set and confirm that the above two environment variables have been set correctly in preparation of the Siebel CRM software installation process.
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