Siebel Gateway Server is not running

10/21/2012 1 Comment

Siebel Gateway Server is not running" during server configuration even though the Siebel gateway is started"

Installing the Siebel Enterprise Server (app server) 7.7.x on AIX 5L in console mode per 'Installation Guide for Unix - Rev. B' documentation: The installation has completed successfully, however when I run the configuration wizard the installer is unable to connect to the Gateway Server with the following error:
  • Please enter the address of the Siebel Gateway Server. [gtwy] gtwy
  • Please enter the port of the Siebel Gateway Server. [2320] 2320
  • Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1] 1
Please read the information below.

Siebel Gateway Server is not running. If you want to continue, you need to start it now. Click "Back" to change the Gateway Port number or click "Next"after starting the Gateway Server.

Press 1 for Next, 2 for Previous, 3 to Cancel or 4 to Redisplay [1]

The gateway and enterprise servers are co- located in this instance.

I have verified the Siebel gateway is up and running; I am able to install a new enterprise server on another pre-existing machine (running Win2K) and successfully register it with the gateway on the new machine (running AIX).

Solution
For the benefit of other readers:

The customer was configuring the Siebel Server via the Console Mode configuration as a Siebel user with ‘root-like’ permissions with the command:

Server/Siebel_Enterprise_Server/siebsrvrcfg/setupaix -is:javaconsole -console -args StringTable=/siebel7/sia77/_uninst/ses/table.txt

The configuration script could not recognize the Siebel Gateway Server was running despite other Siebel Enterprises being able to connect to the Gateway specified. However, when the customer was logged on as root, the Siebel Console Server Configuration Wizard was able to connect to the Siebel Gateway Server. The configuration proceeded as root and ownership of all files modified were changed from root back to the Siebel user

Customers experiencing the same situation should review the permissions of the user performing the installation. The Siebel Installation Guide for UNIX states it is not recommended to install Siebel products as root.

1 comment :

  1. Thanks for the solution. Keep writing

    ReplyDelete

 

Aired | The content is copyrighted and may not be reproduced on other websites. | Copyright © 2009-2016 | All Rights Reserved 2016

Contact Us | About Us | Privacy Policy and Disclaimer