Describe a time when you implemented a new idea without being asked or pursued a new opportunity that could improve the project or company.
Describe a scenario where you had to balance competing customer demands with project constraints. How did you ensure customer satisfaction while maintaining the goals of the project?
Describe a time when you had to balance quality management with a challenged project schedule.
Effective project managers recognize the importance of quality management in the software development cycle and prioritize the test cases and test cycles that deliver the project’s critical functionality. These project managers successfully commit to a quality mindset and ensure defects are resolved or mitigated.
The project manager should also recognize the challenge of managing the triple constraint and maintain a commitment to quality. Recognizing delays in the schedule early will help project managers adjust testing schedules so the support team isn’t called in from a day off or a holiday.
Describe a time when you had a difficult situation working with a vendor or another peer? What was your approach to resolve the issues while maintaining a positive relationship?
The ability to effectively develop teams across corporate borders is critical to project delivery. Clients will always try to maximize services at a minimal cost while vendors are motivated to increase costs for additional services.
Strong relationships help solve problems and support project delivery. The best project management system, tools and techniques cannot replace the power effective relationships have across multiple teams.
Assessing Communication Skills
The open-ended questions provide the interviewer with enough feedback to determine how well the candidate communicates using verbal and non-verbal communication.
Communication is 90 percent of a project manager’s job, and interviewers should look for project managers who can logically and clearly respond to the interview questions as well as demonstrate project management theory in practice.
These leadership behavior-based questions are just a few examples that identify a project manager’s drive for results, commitment to customer satisfaction and focus on quality delivery. The next article will provide a set of technical project management assessment questions.